Mystic Market Print Club FAQs

Sign-Up Period

The sign-up period closes on the 20th of each month.

Example:
If you join on November 20th, your first package will include November’s print.
If you join on November 21st, your first package will be December’s print.

When Will My Order Ship?

All Print Club mail goes out toward the end of each month (typically between the 22nd–26th).
You’ll receive an email once your order has shipped.

Please allow:

  • Up to 7 business days for Canadian deliveries
  • Up to 21 business days for International and US deliveries

Each parcel is sent by stamped letter mail to keep the club affordable.

Payment Overlap

If you join between the 21st–26th, you may notice some payment overlap before your first parcel arrives. Don’t worry, every charge corresponds to a unique month’s print, so nothing is ever missed or duplicated.

Tracking

To keep shipping costs low, Print Club mailings are sent via stamped letter mail, which means no tracking is available at this time.

Archives: Past Editions

You can find previous months’ prints in the Archives: Past Edition section. Archive orders ship at the same time as the regular Print Club mailing (end of the month). They’re mailed separately, so you might receive multiple envelopes a few days apart.

Subscription Cancellation

Subscriptions can be skipped or cancelled at any time. However, once a subscription renewal has been processed, that month’s order cannot be cancelled or refunded. Any cancellation will apply to future renewals.

Change Address / Email / Billing

You can update your address, email, or billing details anytime here: account.melljoux.com

General FAQs

Refund Policy

Because each item is made-to-order, I do not refund and all sales are final. I’m unable to offer exchanges, returns, or cancellations.

If there’s ever a problem with your order, please reach out, I’m happy to help.

United States Shipping

As of August 29, 2025, new processing and handling fees were added by US couriers. These changes mean customers could be charged $20–$100 CAD in extra fees for even small-value parcels.

Because of this, I’ve paused standard shipping to the US for now. US customers can still join the Mystic Market Print Club through Ko-Fi, where shipping is already included.

Processing Times
  • Mystic Market Print Club & Archives: Past Editions: Ship toward the end of each month (no tracking).
  • Art Prints: are printed on demand; please allow 7–9 business days before shipping.
  • Originals: Ship within 5 days of purchase.

Tracking is available for all non–Print Club orders.

Damaged Orders

If your order arrives damaged or incorrect, please email heymell@melljoux.com with your name, order number, and photos. I’ll be happy to help you.

Package Shows as Delivered but Not Received

If tracking says “delivered” but you haven’t received your parcel, please check with your local post office. Packages are often waiting for pickup or marked delivered a day early.